Exchanges and Returns
New items may be returned within 15 days from the date of purchase. Merchandise must be in original and unworn condition and accompanied by original gift box with receipt. Pre-owned, closeout, special order, altered (including ring sizing) and custom pieces are not returnable or exchangeable. Refunds will only be given in the form of store credit or exchange.
All special orders require 20% deposit and are non-cancellable. Special orders are not refundable or exchangeable. A special
order includes any jewelry, gemstone, watch or gift item that has to be ordered to accommodate the client’s request for an
alternative style, size, metal or color that is not available in stock.
Custom designed jewelry involves metals, gem and labor furnished for a specific client. Custom jewelry is non-refundable and
requires a 20% non-refundable deposit before the work begins. Every effort will be made to accurately manufacture or produce
the item(s) so ordered. Full payment upon receipt of the custom work will denote the client’s complete satisfaction.
Layaway payments are required at least every 30 days. Articles placed on layaway will be held for a period of 90 days from the
date on this receipt. If no satisfactory arrangements have been made for full payment beyond the end of this period, the
item(s) will be returned to stock and all payments will be forfeited.
Repair Take In
Liability for any damage or loss of items shall be limited to actual cost to repair or replace the item(s). This store shall not be
held responsible for the following: identification or condition of jewelry at time of receipt; altered, treated, or enhanced
diamonds or colored stones; and/or pieces that are unmarked or marked incorrectly, nor for accidents or trauma. Not
responsible for items left beyond 90 days, at which time articles left on the premises after work is completed may be sold for
charges, as allowable by law.
Service and Cleaning
We will clean your jewelry (ultrasonic and steam) and check the settings free of charge. We recommend this be done every 6
months for diamond and colored stone jewelry. Not responsible for the loss of stones due to worn prongs and settings when
cleaning, nor for accidents or trauma. We offer one (1) free sizing with the purchase of an engagement ring; all future services
beyond this will be charged a service fee.
Colored Gemstone Enhancement Disclosure
Purchasers of colored gemstones should be aware that natural gemstones are processed from the time they are extracted from
the earth by one or more traditionally accepted trade practices. All colored gemstones have probably been subject to stable
and possibly undetectable enhancement processes. All relevant information will be provided to the best of our knowledge.
Your satisfaction is of great importance to us. Word of mouth is our only type of advertising, so please
send friends and family our way. We appreciate your business!